Draft International Standard
ISO/IEC DIS 20000-10
Information technology — Service management — Part 10: Overview and key concepts
Reference number
ISO/IEC DIS 20000-10
Edición 2
Draft
International Standard
Vista previa
ISO/IEC DIS 20000-10
86210
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Este borrador de Norma Internacional se encuentra en la fase de consultas con los miembros de ISO.
Reemplazará ISO/IEC 20000-10:2018

ISO/IEC DIS 20000-10

ISO/IEC DIS 20000-10
86210
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Formato
CHF 63
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Resumen

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

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