ISO/CD 32122
ISO/CD 32122


This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

General information 

  •  :  Under development
  •  : 1
  •  : ISO/TC 321 Transaction assurance in E-commerce
  •  :

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