This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.
Status: Under development
Technical Committee: ISO/TC 321 Transaction assurance in E-commerce
- ICS :
This standard contributes to the following Sustainable Development Goals:
ISO/CD 32122Stage: 30.20
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