ISO/IEC FDIS 30105-1
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ISO/IEC FDIS 30105-1
83259

Status : Under development

Abstract

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

General information

  •  : Under development
    : Final text received or FDIS registered for formal approval [50.00]
  •  : 2
     : 29
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS updates

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