ISO 16355-1:2021
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ISO 16355-1:2021
74103

Abstract

 Preview

This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.


General information 

  •  :  Published
     : 2021-05
  •  : 2
     : 61
  •  : ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development
  •  :
    03.120.30 Application of statistical methods

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