ISO/FDIS 11367

Projet

Projet au stade approbation.

Résumé

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

Informations générales

État actuel
: Projet

Stade
: Texte final reçu ou FDIS enregistré pour approbation formelle [50.00]
Edition
: 1
Comité technique :
ISO/TC 312

ICS :
03.080.01
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