ISO/IEC 29110-4-3:2018

Indisponible en français

Publiée (Edition 1, 2018)

Cette publication a été révisée et confirmée pour la dernière fois en 2024. Cette édition reste donc d’actualité.

ISO/IEC 29110-4-3:2018

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Résumé

This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.

The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000-1:2011 is the MSS for service management (see Annex D for information).

This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization's needs.

Informations générales

État actuel
: Publiée

Date de publication
: 2018-09

Stade
: Norme internationale confirmée [90.93]
Edition
: 1
Comité technique :
ISO/IEC JTC 1/SC 7

ICS :
35.080
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