ISO/TC 312

About

Secretariat: DIN (Germany)

Committee Manager:

Mrs Pelin Düzyurt
Chairperson (until end 2026):

Mr Prof. Dr Matthias Gouthier
ISO Technical Programme Manager [TPM]:

Ms Jacquelyn MacCoon

ISO Editorial Manager [EM]:

Ms Nicola Perou
Creation date: 2017

Scope

Standardization in the field of excellence in service

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Visit the Technical Committee's own website for more information.

Quick links

Work programme

Drafts and new work items
Business plans

TC Business plans for public review
Working area

Working documents (user account required)
ISO Electronic applications

IT Tools that help support the standards development process

This committee contributes with 6 standards to the following Sustainable Development Goals:

Good Health and Well-being

Decent Work and Economic Growth

Industry, Innovation and Infrastructure

Responsible Consumption and Production

Published ISO standards *

ISO standards under development *

Participating members

Observing members

* number includes updates

Structure
Liaisons

Reference	Title	Type
ISO/TC 312/TG 1	Communication	Working group
ISO/TC 312/TG 2	Strategic Business Plan	Working group
ISO/TC 312/WG 1	Principles, model and measurement	Working group
ISO/TC 312/WG 2	Design of excellent services	Working group
ISO/TC 312/WG 4	Public Services	Working group
ISO/TC 312/WG 5	Digital service excellence	Working group

Liaison Committees to ISO/TC 312

The committees below can access the documents of ISO/TC 312:

Reference	Title	ISO/IEC
ISO/IEC JTC 1/SC 40	IT service management and IT governance	ISO/IEC
ISO/TC 69/SC 8	Application of statistical and related methodology for new technology and product development	ISO
ISO/TC 159/SC 1	General ergonomics principles	ISO
ISO/TC 225	Market, opinion and social research	ISO
ISO/TC 228	Tourism and related services	ISO
ISO/TC 286	Collaborative business relationship management	ISO

Liaison Committees from ISO/TC 312

ISO/TC 312 can access the documents of the committees below:

Reference	Title	ISO/IEC
ISO/IEC JTC 1/SC 40	IT service management and IT governance	ISO/IEC
ISO/IEC JTC 1/SC 42	Artificial intelligence	ISO/IEC
ISO/TC 69/SC 8	Application of statistical and related methodology for new technology and product development	ISO
ISO/TC 159	Ergonomics	ISO
ISO/TC 176/SC 1	Concepts and terminology	ISO
ISO/TC 176/SC 2	Quality systems	ISO
ISO/TC 176/SC 3	Supporting technologies	ISO
ISO/TC 228	Tourism and related services	ISO
ISO/TC 232	Education and learning services	ISO
ISO/TC 260	Human resource management	ISO
ISO/TC 279	Innovation management	ISO
ISO/TC 286	Collaborative business relationship management	ISO
ISO/TC 324	Sharing economy	ISO

ISO/TC 312 - Secretariat

DIN (Germany)

DIN Deutsches Institut für Normung e.V.

DIN e. V.
Am DIN-Platz
Burggrafenstraße 6
D-10787 Berlin
Germany

Tel: +49 30 2601-0

Fax: +49 30 26 01 12 31

Email: directorate.international@din.de

Web: http://www.din.de

About

Secretariat: DIN (Germany)

Scope

ISO/TC 312

Quick links

Work programme

Business plans

Working area

ISO Electronic applications

Structure

Liaisons

Liaison Committees to ISO/TC 312

Liaison Committees from ISO/TC 312

ISO/TC 312 - Secretariat

DIN (Germany)

ISO/TC 312 in the news