About

Scope

Standardization in the field of excellence in service

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Sustainable Development Goals

This committee contributes with 6 standards to the following Sustainable Development Goals:

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production
5

Published ISO standards *

4

ISO standards under development *

15
Participating members
20
Observing members

* number includes updates

Reference Title Type
ISO/TC 312/TG 1   Communication Working group
ISO/TC 312/TG 2   Strategic Business Plan Working group
ISO/TC 312/WG 1   Principles, model and measurement Working group
ISO/TC 312/WG 2   Design of excellent services Working group
ISO/TC 312/WG 4   Public Services Working group
ISO/TC 312/WG 5   Digital service excellence Working group
Liaison Committees to ISO/TC 312

The committees below can access the documents of ISO/TC 312:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT service management and IT governance ISO/IEC
ISO/IEC JTC 1/SC 42 Artificial intelligence ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 159/SC 1 General ergonomics principles ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 286 Collaborative business relationship management ISO

 

Liaison Committees from ISO/TC 312

ISO/TC 312 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT service management and IT governance ISO/IEC
ISO/IEC JTC 1/SC 42 Artificial intelligence ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 159 Ergonomics ISO
ISO/TC 176/SC 1 Concepts and terminology ISO
ISO/TC 176/SC 2 Quality systems ISO
ISO/TC 176/SC 3 Supporting technologies ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 232 Education and learning services ISO
ISO/TC 260 Human resource management ISO
ISO/TC 279 Innovation management ISO
ISO/TC 286 Collaborative business relationship management ISO
ISO/TC 324 Sharing economy ISO

ISO/TC 312 - Secretariat

DIN (Germany)

DIN Deutsches Institut für Normung e.V.
DIN e. V.
Am DIN-Platz
Burggrafenstraße 6
D-10787 Berlin
Germany

Tel: +49 30 2601-0
Fax: +49 30 26 01 12 31
Web:

  2. Taking part
  3. Who develops standards
  4. Technical Committees
  5. ISO/TC 312